Send Us a Message
Fill in the form below and our team will respond within 2–4 hours during business hours.
What is your enquiry about?
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Common Queries
Frequently Asked Contact Questions
Quick answers to the most common questions about reaching our team
How quickly will I receive a response?
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Email enquiries are typically answered within 2–4 hours during business hours (Mon–Fri, 8AM–8PM PKT). WhatsApp messages are answered within 1 hour. Phone calls are answered immediately during office hours. After-hours messages receive a response on the next business day.
Can I contact you in a language other than English?
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Yes — our support team speaks English, Urdu, and other regional languages. Please mention your preferred language in your message and we will assign a representative who speaks your language.
How do I cancel or reschedule a consultation?
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You can cancel or reschedule via your patient portal, by emailing with your booking reference, or by calling our helpline. Free rescheduling is available up to 2 hours before your appointment. Full refunds are issued for cancellations made 24+ hours in advance.
I'm a doctor — how do I join DrInsight's panel?
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We welcome board-certified physicians to join our platform. Please email with your CV, medical licence, board certification details, and a brief statement of interest. Our medical director reviews all applications within 5 business days.
How do I report a technical issue with the platform?
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Select "Technical Issue" in the contact form above and describe the problem in detail — include your browser, device, and a screenshot if possible. Our technical team typically resolves reported issues within 24 hours. For urgent issues during a live consultation, call our helpline immediately.
Do you offer media interviews or expert quotes?
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Yes — our specialist team is available for media interviews, expert quotes, and health commentary. Please contact with your publication details, deadline, and topic. We typically respond to media enquiries within 4 hours.