Send Us a Message
Fill in the form below and our team will respond within 2–4 hours during business hours.
What is your enquiry about?
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Common Queries
Frequently Asked Contact Questions
Quick answers to the most common questions about reaching our team
Email enquiries are typically answered within 2–4 hours during business hours (Mon–Fri, 8AM–8PM PKT). WhatsApp messages are answered within 1 hour. Phone calls are answered immediately during office hours. After-hours messages receive a response on the next business day.
Yes — our support team speaks English, Urdu, and other regional languages. Please mention your preferred language in your message and we will assign a representative who speaks your language.
You can cancel or reschedule via your patient portal, by emailing contact@drinsight.pk with your booking reference, or by calling our helpline. Free rescheduling is available up to 2 hours before your appointment. Full refunds are issued for cancellations made 24+ hours in advance.
We welcome board-certified physicians to join our platform. Please email contact@drinsight.pk with your CV, medical licence, board certification details, and a brief statement of interest. Our medical director reviews all applications within 5 business days.
Select "Technical Issue" in the contact form above and describe the problem in detail — include your browser, device, and a screenshot if possible. Our technical team typically resolves reported issues within 24 hours. For urgent issues during a live consultation, call our helpline immediately.
Yes — our specialist team is available for media interviews, expert quotes, and health commentary. Please contact contact@drinsight.pk with your publication details, deadline, and topic. We typically respond to media enquiries within 4 hours.