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Everything you need to know about our Ask the Doctor service
Yes — completely free, no hidden charges. Our doctors volunteer their time to answer public health questions as part of our mission to democratise access to medical information. For personalised, in-depth consultations with your specific medical records and test results, we offer paid video/phone consultations.
Most questions are answered within 24–48 hours by a board-certified specialist in the relevant field. Urgent or complex questions may take up to 72 hours. You'll receive an email notification when your question is answered. We aim to respond to all questions within our published timeframe.
Please provide your full name, email address, medical category, and a detailed description of your question. Your email is used only to notify you when your answer is ready — it is never displayed publicly on the site.
All answers are provided by board-certified, licensed physicians with extensive clinical experience. Each question is routed to a specialist in the relevant field — a cardiology question goes to a cardiologist, a neurology question to a neurologist, and so on. Every answer is also reviewed by our senior medical editor before publication.
No — our Ask the Doctor service provides general medical information and guidance, not a formal diagnosis. A diagnosis requires a full clinical examination, medical history review, and often lab tests or imaging. Our doctors will provide evidence-based information and guidance on next steps, but cannot replace an in-person consultation for diagnostic purposes.
For a thorough, personalised medical consultation where the doctor can review your full history, symptoms, and test results, book a Video, Phone, or Chat Consultation via our Book Consultation page. Same-day appointments are available with verified specialists.
Yes. We are fully HIPAA and GDPR compliant. Your personal information, email address, and any identifying details are never displayed publicly. We use 256-bit SSL encryption for all data transmission and never sell or share your data with third parties. See our Privacy Policy for full details.
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